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It All Starts with Customer Service…

Wayne Turner of Turner Real Estate Group in Mandeville, La. goes over what sets his real estate office apart from other real estate companies.

Turner Real Estate Group is very team-centric, meaning each team member has a designated role within the company. By having a system, a plan, and a process, Turner Real Estate Group runs like a well-oiled machine. This is how they’re able to provide the highest customer service.

“After I list a home for sale, I have a listing department that manages the file while it is active,” says Turner. The Listings Manager calls the home owners with feedback from showings, and keeps them up-to-date with the latest going on with their properties. “We spend thousands of dollars each month on the promotions done on our listings. That is one way we sell homes so fast,” says Turner.

Once a property goes under contract, Turner Real Estate Group has a closing department that manages it from contract-to-close. The Closing Processor guides the home owners through inspections, appraisals, and ultimately to closing.

Both the Listings Manager and Closing Processor are in the office full-time Monday-Friday 8:30-5:00 for clients’ convenience. Turner also has an Executive Assistant that works with him on the extensive marketing and social media updating done by the company.

There is also a buyer agent division with 6 realtors that only work with buyers. Turner focuses on the listing side of the business, while his home buyer specialists help clients find their dream home.

Turner explains his system best by comparing it to going to the airport and seeing the pilot out working on the airplane, and then going into the plane and offering passengers something to eat, all while trying to fly the plane. There is no way he could do it all; he would be spreading himself too thin. By having a team of professionals that each have a designated role, this allows Turner Real Estate Group to provide clients top-notch customer service, which after all is what it’s all about.

For more information on Turner Real Estate Group call 985-626-1313 or visit For a free list of homes for sale in Mandeville, Covington, Slidell, Abita Springs, Madisonville, Ponchatoula, Hammond, and the rest of the greater New Orleans area, visit

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